Freight providers are under significant pressure during this coronavirus pandemic due to larger than normal freight volumes. This means some orders may be delayed whilst in transit to you.

I am in constant contact with my freight providers and are receiving daily updates, if you have any urgent requirements please contact me so that I can ensure your expectations are met.

It is still business as usual and whilst many delays have significantly reduced over the past few weeks, please allow an extra 1-3 working days for your orders to reach you.

Postage and Dispatch

Orders will be delivered to the address on your order, not your Paypal address.

I generally use Australia Post to deliver your parcel safe and sound anywhere in Australia. Want free shipping? Simply spend $80 or more on your order (inclusive of discounts) to quality - please note that free shipping is sent via Australia Post Regular Mail. 

I do my very best to post all orders within 1 business day of receiving your cleared payment. During busy times (after a weekend, long weekend or holiday), it may take 2 days to process your order.

All orders are managed in real time to ensure super fast dispatch and delivery. As soon as you place your order, it is picked and packed quickly. That means I cannot alter or cancel orders.

Reduce, Reuse and Recycle

I believe the products speak for themselves, so I don’t feel the need to use fancy packaging or paper. I aim for my business to be environmentally conscious, so I use plain cardboard boxes that you can reuse, recycle, put in the compost, or use with your furry friend as an entertaining enrichment activity.

All of the packaging materials I receive from my trusted suppliers are reused to eliminate unnecessary wastage. I sometimes even reuse packaging materials from other local retailers which gives them another life before going into landfill.

I appreciate your patience and understanding during these difficult times.

All orders are typically shipped the same day the order is placed, or the following business day. Orders placed during the weekends or Holidays will be shipped the next open business day. Happy Dog Tribe cannot be responsible for order that are delayed due to unforeseen events beyond our control including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; force majeure; insufficient information provided by a customer; the application of security regulations imposed by the government, or otherwise applicable to the shipment; strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks; and natural disasters.